سياسة الإستبدال والإسترجاع

Return Policy: 1 - Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product presented to him by the store within 3 days of the date of receiving the product, and he does not have the right to replace the product after seven days have passed. 2 - The condition for replacing the product is that the product be in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to replace the product in the following cases: 1 - If the product was manufactured at the request of the consumer or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer, such as errors in providing sizes and colors by the consumer. 2 - If the product has been exposed to things that cause damage or distortion, such as improper washing. Please visit the washing instructions. 3 - If a defect appears in the product due to poor handling by the consumer. Refund or Return Policy: 1 - Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product presented to him by the store within 24 hours of the date of receiving the product, and he does not have this right after three days. 2 - The condition for returning the product is that the product be in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. 3 - The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1 - If the product was manufactured at the request of the consumer or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer, such as errors in providing sizes and colors by the consumer. 2 - If the product has been exposed to things that cause damage or distortion, such as improper washing. 3 - If a defect appears in the product due to poor handling by the consumer. Non-refundable and non-exchangeable: The abaya that has been washed, tailored at the customer's request, or modified according to the request is not refundable or exchangeable.